Return & Refund
If you're looking to cancel or return your order, we're here to help! Generally we accept exchange, return or refund applications within 14 days from the date the item is delivered (subject to the order tracking record).
Note: If you have successfully paid for your order, you accept the following refund policy by default.
|Order Status||Requirements||Refund Amount|
|Cancel orders within 48 hours (before dispatch)||Apply within 48 hours||100% order amount|
Cancel orders OVER 48 hours
95% of the order amount
(deduct 5% processing fee)
|Dispatched but not signed||
1. Reject the package upon arrival.
2. Package returned to our warehouse and pass quality inspection.
|70% of the order amount (deduct 10% return shipping fee + 15% restocking fee + 5% order processing fee)|
|Deliverd||1. Initiate a refund within 14 days of receipt of the goods.
2. The package is unopened and Sealed, and the product is Unassembled.
3. The package is sent and the photos are approved.
|80% of the order amount (deduct 15% warehouse restocking fee + 5% order processing fee)
Note: Customer is responsible for all freight charges.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.