FAQ


COMMON ISSUES

Where can I find the bike assembly video?

-Please go to GUNAI YouTube Channel,Here is link.

Or you can scan the QR code on the product page to watch the video.

Is the display waterproof?

-No, the display is not waterproof.Drizzle will not enter the screen, but if you ride in heavy rain, water will seep into the screen and cause a short circuit on the circuit board.

 

How to maintain the battery?

-Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.
It would be great if you can top the battery up after each ride.
Please keep your battery charging port away from any metal objects.

For more information about the battery, please check the battery section in the manual.

 

Can throttle and G-PAS be used together?

-G-PAS and throttle are both independent functions. You can only use one of them at the same time.But these two modes can be used in conjunction with each other.

If you encounter an uphill section during riding, you can switch from throttle to PAS riding.Different riding modes are used according to different road sections, which is also one of the pleasures of riding GUNAI electric bicycles.

 

How long will shipping take?

-In general, for models that are in stock in European warehouses, the shipping time is 5-7 days.
If the model you purchased is on the way from China to the European warehouse, we will inform you of the actual situation and waiting time via email.

But please remember that we rely on third-party couriers, so the delivery date/time is not within our control.

 

Can the battery be locked?

-Yes, GUNAI bike equipped with the battery lock.

The key has three positions in total, in addition to turning the power on and off, it can also unlock the battery.

There have two matching keys, you must use the matching key to unlock.

 

Can I ride GUNAI E-bike in the rain?

-Most of the e-bike can withstand moderate moisture. Weather like drizzle should not cause problems. However, we don’t recommend riding e-bike in a downpour, as this may cause the battery shorted out. In wet weather, please clean the bike after each ride to keep the bike dry if possible.